Q: Are you a trading company or a manufacturer ?
A: We are manufacturer and have our own trading company, which engaged in energy efficient windows & doors manufacturing with more than 10 years exporting experience.
Q: How can l know your price?
A: The price is based on buyer's specific requirement, so please provide below information to help us quote to you.
Project drawings or product size list or schedule: 2) Frame Color ;3) Type of glass and thickness ( double , triple or laminated or others) 4) U value or U Factor requirements if You are clear about it.
Q: Can you provide customized services? What personalized needs do you support?
A: As windows and doors are customized products. we manufacture it according to customer’s specific requirements.
We support comprehensive customization services, including: 1 Size customization; 2. architectural shapes(e.g, Round, triangle, arched shape etc 3. Opening method customization (inward opening, tilt-and-turn, outward opening, overhang, push-pull, etc.); 4. Color customization (RAL color chart available, two-tone spraying supported); 5. Glass configuration customization (Low-e, UV-resistant, anti-glare, soundproof glass, etc.); 6. Hardware upgrades (anti-pry locks, electric opening, etc.). And more requirements can be customized
Q: What is your delivery time?
A: 20-35 days upon of deposit received and shop drawing confirmed (We arrange shop drawing before manufacturing to double confirm all the windows details).
Q: What kind of installation service will you provide?
A:We offer installation instruction and video guidance or send engineers to provide on-site guidance.
Q: What is your warranty ? What do we do in case of problems?
A: 10 years quality warranty is provided, including frame unfading or peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.